This vacation rental contract is a legal agreement between Robert and Claudia Hazzard (also referred to as
the “Property Owners” or “Property Managers”) and you, the Renters (also referred to as “Guests”). This
contract is entered into agreement as of the date when the Guests place their reservation online and the
reservation is screened and accepted by the Property Manager on behalf of the owners. The Property
Manager will notify the Guests by email or written mail when their reservation is accepted. The Property
Manager is AUTUMN CREEK MANAGEMENT INC., a Florida Corporation, operated by Bob & Claudia
Hazzard. The Property Manager lives in the Orlando Florida area near their managed properties.
The Vacation Rental Property that this contract applies to is located at 2653 Autumn Creek Circle in
Kissimmee Florida 34747. It is operated under Florida License number DWE 5916118 and is advertised on
multiple advertising sites under differing subscription numbers. Specific further information is available at:
Guests reserving our home(s) through listing sites or directly with us (i.e. returning guests) may make
payments using any of the following methods of payments:
a. The secure and encrypted on-line merchant account on our reservation page (our own
merchant account managed by Authorize.Net) for all amounts and deposits due under our
b. Personal or bank checks, or use your on-line banking to send a check payable to:
Autumn Creek Management Inc.
8550 Lansmere Lane
Orlando FL 32835-2505
c. PayPal account with payment sent to: Bob@autumncreekmanagement.com
Note: WIRE TRANSFERS are not used, requested, or accepted for payment.
In order to confirm your reservation, we must receive a booking deposit of $150.00 within three (3) days,
and the electronically-accepted rental contract. The booking deposit is a part of the rental of the home. It is
held from the time the reservation is accepted until the balance of the rental is paid thirty-days prior to your
Seven days prior to your scheduled check-in date a Security Deposit in the amount of $250 is also required
. This deposit provides protection for the home against misuse or abuse. The Vacation Home must be left in
an acceptable condition to receive a full security deposit refund.
Note: The security deposit protects against missing items and damage that exceeds fair wear and tear.
The Security Deposit is returned to you (if the Vacation Rental is left with no damage or missing items)
within 7 days after departure. The Property Manager reserves the right to charge the guests card if damage
is done beyond the amount of the security deposit. If made with a regular credit card, the Security Deposit
in normally processed as an “authorization” only. This means the card is pre-approved by the credit card
issuer but no charge is placed on the card unless needed. If a charge is not needed, it is voided or
cancelled after check-out.
If for any reason you are not satisfied with the details of your reservation, you may cancel your reservation
prior to the 60th day (exact day strictly observed) before your scheduled arrival. You will receive a full
refund of any payment you have made to us (less any fees charged for using your credit card).
If you paid a service fee (to any site), it is supposed to be refundable (by them) if your reservation is
If you cancel your reservation prior to the 30th day before your scheduled arrival then $75.00 of the
booking-payment is forfeited, and the remainder is returned to you. If you cancel less than 31 days before
your scheduled arrival, the entire amount of the booking payment is forfeited.
If changes result in a shortened stay, within 30 days of the arrival date, the rental rate will be recalculated to
include 50% of the rate for days eliminated from the contract period, and the remainder will be returned to
Note: As soon as your reservation is accepted we begin turning-away other customers, If you then cancel
the reservation - especially if there are less than 30 days before check-in, the opportunity to find
replacement renters or guests is very limited, as other guests, who would have rented during the same
period, have already secured other accommodations.
If a cancellation occurs, any credit card fees associated with processing the rental payment or the
refund/credit will be deducted from the amount refunded or credited to the guest.
The State of Florida requires us to charge and pay a sales tax of 7.5% of the rent. Osceola County requires
us to charge and pay an additional 6% Tourist Development Tax (a total tax of 13.5%).
We, the Guests, agree to the following:
1) We will leave the vacation rental free of trash (placed in the receptacles outside) when vacating, or a
trash removal fee will be deducted from the deposit or debited on our credit card. Please DO NOT remove
the linen from the beds. The cleaning team will care for all soiled/used linen.
Note: After you depart your Vacation Home, our staff will clean and prepare the home for the next guest.
Since we only have a six hour period to clean the home before the scheduled arrival of the next guest, we
appreciate your assistance in checking out on-time.
2) We will be completely responsible for any and all damage to the property or contents caused by our
3) We will notify the owners of any damage upon arrival.
4) We will hold the owners harmless from any and all bodily injury and/or property damage incurred on the
property arising out of our negligent acts or omissions. We further acknowledge and agree to notify the
Property Manager of any injury or property damage prior to check-out from the property. See disclaimer
5) We will forfeit any portion of the deposit that is reasonably attributable to broken, damaged, or missing
6) If we cancel this contract with more than 60 days before arrival, we will receive a refund of our booking
deposit (less applicable credit card fees). If we cancel this contract with less than 60 days but more than 30
days before arrival, we will forfeit $75 of the prepaid rent (or booking payment).
7) If we cancel this contract with less than 30 days before arrival, we will forfeit the entire booking payment
(or prepaid rent).
8) We acknowledge that there are no refunds for early departure.
9) We acknowledge that there are no refunds for weather conditions.
Note: The Orlando/Kissimmee area is not in a portion of the state which would necessitate mandatory
evacuation. Consequently should a tropical depression, tropical storm or named hurricane approach the
area, refunds or cancellations of the contract will not be made. Travel Insurance which would cover
cancellations due to severe weather is available and recommended if weather is a concern.
10) We acknowledge that all rental monies are due 30 days prior to arrival.
11) We will forfeit the security deposit if doors and windows are not locked upon check-out.
12) We will not hold the owners responsible for any items left after our check out.
13) We acknowledge that the vacation rental is not a party house, and we will not host any gatherings for
persons not on our guest list.
14) We acknowledge that this is a NON SMOKING vacation rental home (including the game room area).
We agree that if we or members of our party smoke inside the home, then $250.00 of the security deposit
may be deducted for special cleaning to remove the effects of the smoking.
15) We acknowledge that NO PETS are allowed in the home (including the game room area). We agree
that if a pet is allowed into the home then $250.00 of the security deposit may be deducted for special
cleaning to remove the effects of the presence of animals in the home.
16) We acknowledge that the maximum occupancy of the home is eight persons unless approved by the
owners (i.e. children under 7 years of age.)
17) We acknowledge that check-in is at 4:00 PM.
Note: If your Vacation Home is ready when you arrive, we are happy to permit an early check-in up to four
hours early. There is no charge for early check-in on the day of arrival if the home is ready.
18) We acknowledge that check-out is 10:00 AM and that no delayed departures are permitted.
Note: We try to be flexible with the arrival times however, we are unable to permit delayed departures due
to the scheduling of our cleaning crews. If you need to delay your departure you can contact the Property
Manager to see if you can extend your stay for an additional day if there is no follow-on guest scheduled to
arrive. There is a charge for such extensions. An additional fee of $50 per hour or fraction thereof will be
deducted from your security deposit or charged to you if you remain beyond the regular check-out time.
19) We acknowledge that we must be 21 years of age to book this Vacation Rental.
20) We acknowledge that this property requires a five (5) night minimum stay. If a rental is accepted for
less than five days, we will be charged the standard rate and a cleaning fee of $70.
21) We acknowledge that air conditioning and heating controls are preset to 76º. The thermostat will allow
an adjustment of 3º above or below that temperature. This means that the temperature can be adjusted
down to 73º. Ceiling fans are installed in each room to help achieve comfort levels.
22) We acknowledge that swimming pool solar heat is subject to the weather and suitable swimming
weather may not be achievable. We understand that additional gas heat is available during periods of colder
weather at a rate of $8.00 per day.
Note: During periods of unseasonable winter weather, the heating system which consist of a natural gas
heater may not be able to generate or maintain sufficient heat. Generally, if the night time low goes below
45 degrees and the following daytime high temperature does not reach 65 degrees, the design of the
system may not be able to raise temperatures into the comfortable swimming category. This is generally
weather when most individuals would opt not to swim.
23) We acknowledge that we have agreed to hold the owners and Property Managers harmless in the
event of any event or injury as a result of use of the swimming pool or barbeque grill, and the if used we are
doing so, AT OUR OWN RISK.
The Owners and Property Manager reserve the right to refuse service to anyone. Owners or Property
Managers are not responsible for accidents or injury to guests or for loss of their money, jewelry or
valuables of any kind. Owners or Property Managers are not responsible for any personal injury caused by
use of the swimming pool or BBQ grill, or for any personal injury or loss or damage to guests’ property
caused directly or indirectly from foul, inclement weather conditions, Acts of God or nature, or any
Guests and members of their party agree not to hold the Owners or Property Managers responsible for any
damages or claims of any kind resulting from their stay, except for intentional acts of harm.
We, the Guest(s), have read, understand, agree to, and will abide by this rental agreement and all
conditions stated herein. We hereby accept the stipulations in this agreement and agree that they will also
apply to the charges made to our credit card for the terms and amounts above. We agree that this contract
shall define our rights with regard to charge-backs on our credit card. By transmitting this document
electronically, we recognize and agree that we are signing this document electronically and that it shall have
all of the same force and sufficiency as a manually signed document.
Signed on behalf of all members of my party:
(Electronically Signed during Reservation Confirmation)
Signed on behalf of the Owners:
Autumn Creek Management Inc.
Revised and effective May 1, 2019